Introduction
Welcome to Admoon Agency (Altariq Almobasher Digital Marketing Co. L.L.C) ("we," "us," or "our"). These Terms of Service ("Terms") govern your use of our services, including professional audit, tune-up, ads management, account suspension recovery, and Google Ads agency accounts. By accessing or using our services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our services. We are committed to providing the best possible service and ensuring that you understand the terms under which we operate.
1. Penalty for Circumvention and Misrepresentation
- If it is observed that an action has been taken in order to circumvent our policies or misrepresent the nature of the business, significant consequences will follow. For example, if a business related to the company is different from what was declared to us and this discrepancy results in a violation of Google’s rules, leading to the suspension of the account, strict penalties will be imposed. In such cases, $1,000 will be deducted from the deposited budget as a penalty. This penalty is intended to cover the administrative and operational costs associated with managing the violation and ensuring compliance with Google's policies. The remaining balance of the budget, after the deduction of the penalty, will be refunded to the client.
- This measure is necessary to maintain the integrity of our services and ensure that all clients are abiding by Google’s rules. Misrepresentation and circumvention not only jeopardize the individual account but can also have broader implications for our agency’s standing with Google. We take these matters seriously and enforce these penalties to discourage any attempts to deceive or manipulate the system.
2. Refunds for Client-Initiated Termination
- We understand that clients may decide to discontinue their engagement with us for various reasons. If a customer chooses to terminate their relationship with us for any reason other than account suspension, the process for refunds is straightforward. The management fee, which covers the costs associated with managing and optimizing your Google Ads account, will be deducted from the remaining budget. The rest of the budget will be refunded to the client.
- The management fee is calculated based on the scope of services provided, the duration of the engagement, and the complexity of the account management tasks performed. By deducting this fee, we ensure that our team is compensated for the work already completed. The remaining funds, representing the unutilized portion of your budget, will be promptly returned to you. We strive to make this process as transparent and fair as possible, ensuring that our clients receive a refund that accurately reflects the services rendered.
3. Penalties for Client Actions Leading to Suspension
- Maintaining compliance with Google’s advertising policies is crucial for the continued success and stability of our services. If a client engages in actions that directly lead to the suspension of their account, it can have serious repercussions. In such instances, the client will be charged a penalty of $120. This penalty is imposed to cover the administrative efforts and resources required to address and mitigate the suspension.
- Account suspensions can result from various actions, including but not limited to, posting prohibited content, engaging in deceptive practices, or violating Google’s advertising policies. When such violations occur due to the client’s actions, it not only disrupts the service but also requires additional effort from our team to manage the consequences. The $120 penalty is designed to offset these additional costs and discourage behavior that may lead to account suspensions.
- We strongly encourage all clients to familiarize themselves with Google’s advertising policies and adhere to them strictly. Our team is available to provide guidance and support to ensure that your campaigns remain compliant and effective.
General Refund Process
- Refund Requests
To initiate a refund request, please contact our customer support team at [Your Contact Information]. Provide detailed information about your request, including your account details, the reason for the refund, and any supporting documentation. Our team will review your request and respond within 2 business day. - Review and Approval
All refund requests are subject to review and approval. We will assess each request based on the terms outlined in this policy and determine eligibility for a refund. Approved refunds will be processed promptly, and you will receive a confirmation once the refund has been issued. - Refund Method
Refunds will be issued using the original payment method whenever possible. In cases where this is not feasible, an alternative method will be arranged in consultation with the client. Please note that the processing time for refunds may vary depending on the payment method and financial institution.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
- Email: info@admoon.agency
- Phone: +971 50 1109734
- Address: 2003, The Exchange Tower, Business bay, Dubai, UAE
We are committed to addressing your concerns and ensuring that your privacy is protected. Thank you for trusting the Admoon Agency with your personal information.
